Carhartt WIP is part of the Work In Progress Holding AG. Our family-owned business group started as a licensee and European distributor of the US workwear manufacturer Carhartt in the early 1990s. Since then, it develops its own collections based on workwear originals.
Carhartt Work In Progress aims to continuously progress and evolve, without ever losing sight of its origins. Over the course of the past two decades, our business has developed organically, along with its customers, the culture that surrounds the brand, and its employees who have helped shape what Carhartt WIP is today.
Team Leader IT-Support (m/f/x)
Technical and disciplinary management of the IT support team (1st & 2nd level support)
Coordination of employees and assuring of good communication
Close collaboration and reporting to the IT management
Analysis, prioritization and processing of helpdesk inquiries
Ensuring a high level of service; regular reporting of KPIs
Responsibility for the entire client infrastructure such as desktops, laptops, tablets, printers, telephones, conference systems, etc.
Close cooperation with colleagues in the network infrastructure, server and ERP
Procurement and installation of user workstations
Processing of support inquiries by telephone and via the ticketing system
Procurement, installation and configuration of hardware and software
Support of roll-out projects
Contribute to the improvement of the user service
Advice of end-users and management in all IT support matters
University degree in the field of IT or comparable training
Relevant work experience in the IT Support
Profound IT experience in client, server, network and hardware technology
Experience in personnel management
Dedicated, team-orientated, communicative and resilient
Analytical and structured way of thinking
Good knowledge of the MS Office environment
Fluent in German, good or fluency in English in W/S, knowledge of French would be advantageous
Weil am Rhein / Germany
Please send the application with your salary expectations and your earliest possible start.