Carhartt WIP is part of the Work In Progress Holding AG. Our family-owned business group started as a licensee and European distributor of the US workwear manufacturer Carhartt in the early 1990s. Since then, it develops its own collections based on workwear originals.

Carhartt Work In Progress aims to continuously progress and evolve, without ever losing sight of its origins. Over the course of the past two decades, our business has developed organically, along with its customers, the culture that surrounds the brand, and its employees who have helped shape what Carhartt WIP is today.

Team Leader IT-Support (m/f/x)

Your Responsibilities:

  • Technical and disciplinary management of the IT support team (1st & 2nd level support)
  • Coordination of employees and assuring of good communication
  • Close collaboration and reporting to the IT management
  • Analysis, prioritization and processing of helpdesk inquiries
  • Ensuring a high level of service; regular reporting of KPIs
  • Responsibility for the entire client infrastructure such as desktops, laptops, tablets, printers, telephones, conference systems, etc.
  • Close cooperation with colleagues in the network infrastructure, server and ERP
  • Procurement and installation of user workstations
  • Processing of support inquiries by telephone and via the ticketing system
  • Procurement, installation and configuration of hardware and software
  • Support of roll-out projects
  • Contribute to the improvement of the user service
  • Advice of end-users and management in all IT support matters

Your Profile:

  • University degree in the field of IT or comparable training
  • Relevant work experience in the IT Support
  • Profound IT experience in client, server, network and hardware technology
  • Experience in personnel management
  • Dedicated, team-orientated, communicative and resilient
  • Analytical and structured way of thinking
  • Good knowledge of the MS Office environment
  • Fluent in German, good or fluency in English in W/S, knowledge of French would be advantageous 

Your Location:

Weil am Rhein / Germany

Please send the application with your salary expectations and your earliest possible start.

I am interested and would like to apply.

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