Carhartt WIP is part of the WIP Trading AG. Our family-owned business group started as a licensee and European distributor of the US workwear manufacturer Carhartt in the early 1990s. Since then, it develops its own collections based on workwear originals.
Carhartt Work In Progress aims to continuously progress and evolve, without ever losing sight of its origins. Over the course of the past two decades, our business has developed organically, along with its customers, the culture that surrounds the brand, and its employees who have helped shape what Carhartt WIP is today.
Customer Service E-Commerce Coordinator (m/f/x)
Your Responsibilities:
Giving information and resolving our end customer complaints via phone, email, or social media
Assist with placement of orders, refunds, exchanges, quality issues, cancelations, and other queries
Advice on product questions
Maintaining customer data
Contact with carriers
Your Profile:
Completed commercial education
Experience in customer service advantageous
Good MS Office knowledge
High customer empathy, enthusiasm, and good communication skills
Excellent skills in English, Italian and/or Spanish (written and spoken)
Affinity for the online and fashion market
Your Location:
Weil am Rhein / Germany
Please send the application with your salary expectations and your earliest possible start date.